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 Support Issues & Finding Help 
 

Phoenix

Army Project Team
Army Project Team
Posts: 1548
Joined: 05 Jun 2002

      Posted: 05 Jul 2009 10:50 Profile United States


Folks,

We understand that some of you are becoming frustrated with issues you may be having with servers, accounts and game-play and we're trying our best to handle all of these issues. One thing you should not do is to post your issues in the News & Announcements forum. The support staff does not monitor this forum, so the chances of you receiving a solution to a post here are slim.

Also, do not add your problem into an existing thread. This only creates confusion for anyone reading the thread. If you have a problem, please create a new thread in the appropriate forum, or, if someone else has already posted a problem which matches yours, simply watch the thread for a solution.

In order to have the best chance of receiving an accurate, timely response though, we need you to follow some simple guidelines when choosing which forum to post within.

Player Authorization & Account Issues
For issues involving your game account such as registering, forgotten account information, username difficulties, etc.

http://forum.americasarmy.com/viewforum.php?f=100

Game-Play Issues

For issues involving in-game problems such as accomplishments not saving, PunkBuster kicks, AA3 server browser or GUI problems, etc.

http://forum.americasarmy.com/viewforum.php?f=101

Server Authentication & Set Up Issues

If you are a Server Admin and are having trouble installing, setting up or authenticating your servers. Please note that if you have an Honor server which has an Honor related issue, you must contact your server provider or support@pr-sol.com.

http://forum.americasarmy.com/viewforum.php?f=105

Email Support

You can also receive support for any issue by emailing aacm@americasarmy.com.

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